Human bilingual team: native Spanish and fluent professional English
We engage with your clients naturally and effectively in both languages, always preserving your brand’s tone and message.
Highly trained professionals in public relations and customer service
Our team is trained to communicate with empathy, judgment, and professionalism, ensuring every interaction strengthens your relationship with clients.
Deep understanding of your business and processes
We don’t operate with generic scripts.
Before managing any conversation, our team takes the time to fully understand your business.
About Service
Message Reception and Management
Professional reception, organization, and response to all incoming WhatsApp messages, ensuring no client inquiry is missed.
Customer Service & Client Support
Personalized, human customer service focused on clear communication, empathy, and problem resolution.
Lead Management & Follow-Up
Identification, qualification, and follow-up of potential clients to improve conversion and sales opportunities.
Appointment Scheduling
Coordination and scheduling of appointments according to your internal processes and availability.
Bilingual Communication (Spanish & English)
Native Spanish and fluent professional English support, allowing your business to serve international and bilingual clients seamlessly.
Meet The Team
Yesid Alejandro Pamplona
Chief Executive Officer
Luis Alejandro Pamplona
Chief Operating Officer
Andrea Aparicio
Senior Talent Coordinator
